Thames Life, Riverside Campus
For any questions about how we use your information, or to exercise your rights over your information, you can contact us on the following:
Telephone: +44 20 3946 5898
Post: Thames Life, Riverside Campus, Renwick Road, Barking, IG11 0FU
The following purposes describes what information we collect, what we do with it and why we do it.
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example name, email address, postal address, phone numbers)
- Special category personal data for specified purposes (race, ethnic origin, gender, health data)
How we get the personal information and why we have it?
When you visit our website
We collect information about how you use our website and the device(s) that you use to access the website. This includes collecting unique online identifiers such as IP addresses, country, and city.
We sometimes use the non-personally identifiable information that we collect to improve the design and content of our website and to enable us to personalise your Internet experience. We also may use this information in the aggregate to analyse site usage.
We only use temporary cookies and do not track you around the internet. Our website will work fine if do not have the tracking cookies switched on or have third-party cookies completely disabled.
We use this information to make our website work in the first place, and to help us understand your experience of it and how to improve it.
Formally, we justify this processing for our legitimate interest for the marketing and activity tracking aspects.
When You Contact Us
If you get in touch with us – whether that’s by phone, email, post or in person – we will collect the personal information you provide. If you use our contact form, we ask for your name, and email address. That information and anything else you tell us will be handled securely. Only what is needed to deal with your enquiry will be passed on internally or externally. We do ask that you do not include sensitive personal information in any communication unless it is directly relevant, to make it easier for you and us to protect you.
We will use the information you provide to deal with your enquiry and for no other purpose.
Formally, we justify this processing based on your consent. When you use the contact form, or call us, we will ask you for your explicit consent to process your information.
When We Send You Our Newsletter
Where you have subscribed to our newsletter, we will send you a monthly newsletter to the email address you have provided.
As required by the Privacy and Electronic Communication Regulation 2003, we will only send marketing communication by email where we have your explicit consent to do so.
When You Sign Up to One of Our Events
If you sign up to one of our events via Eventbrite, we will send you event details to the email address you have provided.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting firstname.lastname@example.org
(b) We have a legitimate interest.
Who Else Gets To See Your Information
We won’t ever sell your information or provide access to it to any third parties for marketing purposes.
In some circumstances we may be required to share your information with the relevant authority (funders, the Council, health providers, etc). We will only do this with your explicit consent.
In exceptional circumstances we may be legally required to pass on your information to the relevant authority, for example, in response to a court order. What they then do with your data is governed by the law. They may also contact you directly. We will always try to make sure that you know when your data is passed on in this way.
The police and other government agencies may also request your information. We will pass it to them once they show us proof that their request is legal. We may not be able or allowed to tell you if this happens.
How We Look After Your Information
We take the security of your personal information very seriously. It will always be stored and processed inside the EEA, where the General Data Protection Regulation gives you strong legal protection for your data privacy rights. We will always obey the data protection laws that apply to us.
We keep clear records of what information we have and what we do with it, and make sure that we always consider what impact our processing will have on you. We also continually assess the risks to you from possible data breaches and do everything we can to prevent them.
How Long We Keep Your Information
You have the right to see a copy of all the information we hold about you.
You have the right to ask us to delete what we have or stop processing it. However, we may not be able to do so immediately if the information is required for us to fulfil an obligation to you or if we are legally required to keep it. We will always tell you what we are doing and why.
You have the right to ask us to correct your information.
You also have the right to complain to the Information Commissioner’s Office – the government agency that handles data protection in the UK.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at email@example.com using the word GDPR in the subject.
You can also complain to the Information Commissioner’s Office
(ICO) if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk